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Frequently Asked Questions About Ordering The Elf Toy of the Month™ Package
Frequently Asked Questions About Ordering Books
Frequently Asked General Toy Questions
What if I have a question about a product?What happens after I place an order?
What if I don't see an Order Confirmation page or receive an Online Order Receipt?
Which credit cards do you accept?
When will my credit card be charged?
How do I check out?
Can I pay by check?
How do you ship?
Do you ship outside of the U.S.?
What if I want to return the item for an exchange or refund?
What if I have a question about a product?
Please send an email to CustomerService@whimsmoore.com or call us at 1-888-4ELFERY with any product question.
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What happens after I place an order?
After you complete the checkout process, an Order Confirmation page will come up, showing your online order confirmation number. We will send an email copy of your Online Order Receipt within one hour. Once your order has been processed, we will send you a second email with Shipping Information.
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What if I don't see an Order Confirmation page or receive an Online Order Receipt?
You should receive an email copy of your Online Order Receipt within two hours of placing your order. However, if you do not receive this message, please contact us to ensure that your order was received and is being processed.
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Which credit cards do you accept?
We accept MasterCard, VISA, Discover, and PayPal.
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How do I check out?
Simply click on the Shopping Cart button and follow the directions.
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Can I pay by check instead?
Yes. Print the Shopping Cart form, fill it out, and send it with your check to Whimsmoore LLC, 13215 SE Mill Plain Blvd Ste C-8 #278, Vancouver, WA 98684-6999. When paid by check, shipment will be held for 10 business days after your check is received.
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Do you ship outside of the U.S.?
Sorry, no. We only deliver to within the continental United States.
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How do you ship?
The Elf Toy of the Month is shipped by Priority mail with the United State Postal Service. The shipping of other items varies.
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What if I want to return the item for an exchange or refund?
If you are not completely satisfied with your purchase you may return it within thirty days (30) of delivery and receive an exchange or refund. Please contact us by email or phone before you send anything back. You will be pleased with our fast and courteous service.
Back to Top
Frequently Asked Questions About Ordering
When does the first delivery month begin?
Can I select specific months that I would like the deliveries made?
Do the Elfery stories begin in any particular month?
If I order only one month's gift, will the Elfery story for that month make any sense?
Are you going to create any more years of Elfery toys?
Do you have a toy of the month package for children younger than five?
How do I send my personalized card to my recipient?
What if my recipient moves?
Why can't you charge my credit card for the total Elf Toy of the Month package I've selected at the time I order?
Is there a way I can pay for the entire package at the time of my original order?
Why do you only use Priority Mail to ship the gifts?
What if I am not satisfied with the gifts?
What if I want to return a gift?
When does the first delivery month begin?
You may choose the 12-month package at any time. You may choose a single month up to two months in advance of it's delivery.
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Can I select specific months that I would like the deliveries made?
We generally ship on or about the 25th of the previous month from the month that is ordered. If you would like to delay delivery, please call us.
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Do the Elfery stories begin in any particular month?
Aunt Linda has written the stories so that each one can be enjoyed by itself.
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If I order only one month's gift, will the Elfery story for that month make any sense?
Each story stands by itself, but of course, all twelve stories together give a more complete picture of the Glimmer Glen™ Elves and their human friends.
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Are you going to create any more years of Elf toys?
We're already laying plans for two more years of Elf toys for the same age group, 5-7. Making it happen will depend on the response to this first year's packages. So if you want more of the Glimmer Glen™ elves, please tell your friends and relations about us!
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Do you have a toy of the month package for children younger than five?
Whimsmoore is considering adding a sibling (ages 3 & 4) "piggyback" package to the Elf Toy of the Month. Designed to lessen sibling rivalry, it would be a simple, less expensive gift than the Elf toys and be included in the same shipping box. If this package is of interest to you, please send an email to AuntLinda@whimsmoore.com and let her know.
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How do I send my personalized card to my recipient?
During the ordering process you will be given an opportunity to fill out informaion for a gift card. Whimsmoore will mail it to your recipient wihtin a day or two of receiving the order.
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What if my recipient moves?
You or your recipient can notify us by email or phone of his or her new location and we will make the remaining deliveries to that new address. Be advised that we ship around the 25th of each month for the month that follows. We cannot re-route once the package has been mailed.
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Why can't you charge my credit card for the full amount of all 12 month Elf Toy of the Month packages?
We can only charge you three months in advance. This is for your own protection and is part of our agreement with the company that processes your credit card.
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Is there a way I can pay for the entire 12 month package at the time of my original order?
You can choose to pay the total amount of the package by filling out the Shopping Cart form for the Elf Toy of the Month package and sending it with your check to Whimsmoore LLC, 215 SE Mill Plain Blvd Ste C-8 #276, Vancouver, WA 98684-6999. When paid by check, the first shipment will be held for 10 business days after your check is received.
Back to Top
Why do you only use Priority Mail to ship the toy of the month?
Because it's the least expensive way to ship, saving you money!
Back to Top
What if I am not satisfied with the gifts?
If for any reason, you or your recipient is not satisfied, you can cancel the remaining subscription. Remember that we ship the Elf Toy of the Month packages around the 25th of each month. If your order has not already been shipped, we can cancel it. Please contact us immediately by email or phone. If your order has already been shipped, we will be unable to cancel it.
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What if I want to return a gift?
If you are not completely satisfied with either the book or the gift included in the Elf Toy of the Month package you may return it within thirty days (30) of delivery and receive an exchange or refund. Please contact us by email or phone before you send the package back. You will be pleased with our fast and courteous service.
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If I go directly to Powell's site rather than through Whimsmoore.com, will Whimsmoore still receive credit for what I've ordered?
How do you ship? Do you ship outside of the U.S.?
Do you offer gift cards?
What is Powell's Guarantee?
All Powell's new, used, and out-of-print books are in good reading condition - guaranteed. For more information, go to http://www.powells.com/info/customerservice.html
If I go directly to Powell's site rather than through Whimsmoore.com, will Whimsmoore still receive credit for what I've ordered?
No, if you wish to reward Whimsmoore for their careful selection and review of books on your behalf, you must enter Powell's through Whimsmoore's site.
How does Powell's ship? Do they ship outside of the U.S.?
Go to Powell's Shipping for complete information on shipping.
Does Powell's offer gift cards?
Yes they do! Go to Powell's Gift Cards for information on Gift Cards and Virtual Credit.
Back to Top
Please send an email to CustomerService@whimsmoore.com or call us at 1-888-4ELFERY with any product question.
Back to top
What happens after I place an order?
After you complete the checkout process, an Order Confirmation page will come up, showing your online order confirmation number. We will send an email copy of your Online Order Receipt within one hour. Once your order has been processed, we will send you a second email with Shipping Information.
Back to Top
What if I don't see an Order Confirmation page or receive an Online Order Receipt?
You should receive an email copy of your Online Order Receipt within two hours of placing your order. However, if you do not receive this message, please contact us to ensure that your order was received and is being processed.
Back to Top
Which credit cards do you accept?
We accept MasterCard, VISA, Discover, and PayPal.
Back to Top
How do I check out?
Simply click on the Shopping Cart button and follow the directions.
Back to Top
Can I pay by check instead?
Yes. Print the Shopping Cart form, fill it out, and send it with your check to Whimsmoore LLC, 13215 SE Mill Plain Blvd Ste C-8 #278, Vancouver, WA 98684-6999. When paid by check, shipment will be held for 10 business days after your check is received.
Back to Top
Do you ship outside of the U.S.?
Sorry, no. We only deliver to within the continental United States.
Back to Top
How do you ship?
The Elf Toy of the Month is shipped by Priority mail with the United State Postal Service. The shipping of other items varies.
Back to Top
What if I want to return the item for an exchange or refund?
If you are not completely satisfied with your purchase you may return it within thirty days (30) of delivery and receive an exchange or refund. Please contact us by email or phone before you send anything back. You will be pleased with our fast and courteous service.
Back to Top
Frequently Asked Questions About Ordering
The Elf Toy of the Month™
When does the first delivery month begin? Can I select specific months that I would like the deliveries made?
Do the Elfery stories begin in any particular month?
If I order only one month's gift, will the Elfery story for that month make any sense?
Are you going to create any more years of Elfery toys?
Do you have a toy of the month package for children younger than five?
How do I send my personalized card to my recipient?
What if my recipient moves?
Why can't you charge my credit card for the total Elf Toy of the Month package I've selected at the time I order?
Is there a way I can pay for the entire package at the time of my original order?
Why do you only use Priority Mail to ship the gifts?
What if I am not satisfied with the gifts?
What if I want to return a gift?
When does the first delivery month begin?
You may choose the 12-month package at any time. You may choose a single month up to two months in advance of it's delivery.
Back to Top
Can I select specific months that I would like the deliveries made?
We generally ship on or about the 25th of the previous month from the month that is ordered. If you would like to delay delivery, please call us.
Back to Top
Do the Elfery stories begin in any particular month?
Aunt Linda has written the stories so that each one can be enjoyed by itself.
Back to Top
If I order only one month's gift, will the Elfery story for that month make any sense?
Each story stands by itself, but of course, all twelve stories together give a more complete picture of the Glimmer Glen™ Elves and their human friends.
Back to Top
Are you going to create any more years of Elf toys?
We're already laying plans for two more years of Elf toys for the same age group, 5-7. Making it happen will depend on the response to this first year's packages. So if you want more of the Glimmer Glen™ elves, please tell your friends and relations about us!
Back to Top
Do you have a toy of the month package for children younger than five?
Whimsmoore is considering adding a sibling (ages 3 & 4) "piggyback" package to the Elf Toy of the Month. Designed to lessen sibling rivalry, it would be a simple, less expensive gift than the Elf toys and be included in the same shipping box. If this package is of interest to you, please send an email to AuntLinda@whimsmoore.com and let her know.
Back to Top
How do I send my personalized card to my recipient?
During the ordering process you will be given an opportunity to fill out informaion for a gift card. Whimsmoore will mail it to your recipient wihtin a day or two of receiving the order.
Back to Top
What if my recipient moves?
You or your recipient can notify us by email or phone of his or her new location and we will make the remaining deliveries to that new address. Be advised that we ship around the 25th of each month for the month that follows. We cannot re-route once the package has been mailed.
Back to Top
Why can't you charge my credit card for the full amount of all 12 month Elf Toy of the Month packages?
We can only charge you three months in advance. This is for your own protection and is part of our agreement with the company that processes your credit card.
Back to Top
Is there a way I can pay for the entire 12 month package at the time of my original order?
You can choose to pay the total amount of the package by filling out the Shopping Cart form for the Elf Toy of the Month package and sending it with your check to Whimsmoore LLC, 215 SE Mill Plain Blvd Ste C-8 #276, Vancouver, WA 98684-6999. When paid by check, the first shipment will be held for 10 business days after your check is received.
Back to Top
Why do you only use Priority Mail to ship the toy of the month?
Because it's the least expensive way to ship, saving you money!
Back to Top
What if I am not satisfied with the gifts?
If for any reason, you or your recipient is not satisfied, you can cancel the remaining subscription. Remember that we ship the Elf Toy of the Month packages around the 25th of each month. If your order has not already been shipped, we can cancel it. Please contact us immediately by email or phone. If your order has already been shipped, we will be unable to cancel it.
Back to Top
What if I want to return a gift?
If you are not completely satisfied with either the book or the gift included in the Elf Toy of the Month package you may return it within thirty days (30) of delivery and receive an exchange or refund. Please contact us by email or phone before you send the package back. You will be pleased with our fast and courteous service.
Back to Top
Frequently Asked Questions About Ordering Books
Whimsmoore has chosen to partner with Powell's Books, one of the largest and friendliest independent bookstores in the world. When you choose to order a book from our site, you will be taken to Powell's site. Feel free to poke around; we will be credited for anything you order there, having come from Whimsmoore.com. Here are Powell's answers to some of your book purchasing questions.
What is Powell's Guarantee?If I go directly to Powell's site rather than through Whimsmoore.com, will Whimsmoore still receive credit for what I've ordered?
How do you ship? Do you ship outside of the U.S.?
Do you offer gift cards?
What is Powell's Guarantee?
All Powell's new, used, and out-of-print books are in good reading condition - guaranteed. For more information, go to http://www.powells.com/info/customerservice.html
If I go directly to Powell's site rather than through Whimsmoore.com, will Whimsmoore still receive credit for what I've ordered?
No, if you wish to reward Whimsmoore for their careful selection and review of books on your behalf, you must enter Powell's through Whimsmoore's site.
How does Powell's ship? Do they ship outside of the U.S.?
Go to Powell's Shipping for complete information on shipping.
Does Powell's offer gift cards?
Yes they do! Go to Powell's Gift Cards for information on Gift Cards and Virtual Credit.
Back to Top